Booking and payment
An inquiry or online form submission does not reserve equipment. Confirm the equipment configuration, quantity, delivery location and rental dates with the office. The written quote or agreement sets out the total, applicable taxes or fees, deposit, payment due date and accepted payment arrangements.
Rental period and renewal
Check the billing period stated in the quote. A recurring rental may use a defined cycle rather than a calendar month. Request an extension before the agreed period ends so availability, service visits and additional charges can be reviewed. Ask how early completion affects the bill before booking.
Cancellation and date changes
Contact the office promptly if you need to cancel, reduce quantities or move dates. The cancellation deadline, any retained deposit and any charge depend on the terms accepted for your booking and work already arranged or completed. Ask for those terms in writing before making payment. Changing an event date does not automatically transfer the equipment reservation.
Delivery and access
Provide an accurate site address, usable entrance, placement instructions and contact. Obtain required property or venue permission. Keep the agreed route open and disclose restrictions such as gates, steps, grade, soft ground or limited entry hours. Confirm any specific delivery or removal window with the office.
Use, relocation and damage
Use the equipment as intended and keep prohibited materials out of tanks. Ask the office before moving or modifying a unit. Report damage, loss, tipping, leaks or an unusable facility promptly. Responsibility for repair, replacement, excess cleaning or other charges is governed by the rental agreement and the circumstances of the issue.
Service visits and supplies
Your quote identifies the included servicing and supplies. Arrange additional visits with the office when use or conditions change. Keep service access available; a blocked route can prevent the scheduled work and may require a return visit under the agreed terms.
Pickup and completion
Contact the office to request collection and confirm the pickup arrangement. Do not assume the event end date alone triggers removal. Keep gates and the service route accessible until collection is complete. Tell the team about any venue deadline when booking and again when arranging pickup.
Questions about an existing rental
Call (279) 217-9409 with your site address and booking details, or email contact@elkgroveportapottyrental.com. Keep the written confirmation of any change with your rental records.